Terms & Conditions
By accessing the website, you warrant and represent to the website owner that you are legally entitled to do so and to make use of information made available via the website. The materials on this site are provided by Money Point Ltd. as a service to our customers and may be used for informational purposes only.
Single copies may be downloaded subject to the provisions below. By using or downloading any materials from this site, you agree to these terms. If you do not agree to them, do not use the site or download any materials from it.
Condition of Use of Site
Unless and until we enter into a separate agreement with you the materials on this site are provided "as is" without any express or implied warranty or representation of any kind including warranties of merchantability, noninfringement of intellectual property, or fitness for any particular purpose. In no event shall Money Point Ltd. or its suppliers be liable for any damages whatsoever (including, without limitation, damages for loss of profits, business interruption, loss of information) arising out of the use of or inability to use the materials, even if Money Point Ltd. has been advised of the possibility of such damages.
Money Point Ltd. further does not warrant the accuracy or completeness of the information, text, graphics, links or other items contained within these materials, or to the products described therein, at any time without notice. Information on this website may contain technical inaccuracies or typographical errors. Information may be changed or updated without notice. Money Point Ltd. may also make improvements and/or changes in the products and/or the programs described in this information at any time without notice.
Money Point Ltd. makes no representations whatsoever about any other website, social media or internet sites owned by 3rd parties which you may access through this one. In addition, a link to a website owned by a 3rd party does not mean that Money Point Ltd. endorses or accepts any responsibility for the content, or the use, of such website. It is up to you to take precautions to ensure that whatever you select for your use is free of such items as viruses, worms, trojan horses and other items of a destructive nature.
Linking to this Site
All links to this website must be approved in writing by Money Point Ltd., except that Money Point Ltd. consents to links in which the link and the pages that are activated by the link do not: (a) create frames around any page on this website or use other techniques that alter in any way the visual presentation or appearance of any content within this site; (b) misrepresent your relationship with Money Point Ltd.; (c) imply that Money Point Ltd. approves or endorses you, your website, or your service or product offerings; and (d) present false or misleading impressions about Money Point Ltd. or otherwise damage the goodwill associated with the Money Point Ltd. name. As a further condition to being permitted to link to this site, you agree that Money Point Ltd. may at any time, in its sole discretion, terminate permission to link to this website. In such event, you agree to immediately remove all links to this website.
Certain text in this website may be made available in languages other than English. These translations are provided as a convenience to you, and Money Point Ltd. makes no representations or commitments regarding the accuracy or completeness of the translation, whether or not computer-generated or performed by a person.
Information Money Point Ltd. publishes on the World Wide Web may contain references or cross references to Money Point Ltd. products and services that are not announced or available in your country. Such references do not imply that Money Point Ltd. intends to announce such products, programs or services in your country. Please contact Money Point Ltd. for information regarding the products and services which may be available to you.
Single Copy License
Money Point Ltd. agrees to you downloading one copy of the information or any part of it ("Materials") found on Money Point sites on a single computer for your personal, non-commercial internal use only. This is a license, not a transfer of title, and is subject to the following restrictions: you may not: (a) modify the Materials or use them for any commercial purpose, or any public display, performance, sale or rental; (b) decompile, reverse engineer, or disassemble software Materials; (c) remove any copyright or other proprietary notices from the Materials; (d) transfer the Materials to another person. You agree to prevent any unauthorised copying of the Materials.
Money Point Ltd. may terminate this license at any time if you are in breach of the terms of this Agreement. Upon termination, you will immediately destroy the Materials.
Ownership of Materials
Materials are copyrighted and protected by worldwide copyright laws and treaty provisions. They may not be copied, reproduced, modified, published, uploaded, posted, transmitted, or distributed in any way, without the prior written permission of Money Point Ltd. Except as expressly provided herein, Money Point Ltd. does not grant any express or implied right to you under any patents, copyrights, trademarks or trade secret information.
The trademarks, names, logos and service marks (collectively “trademarks”) displayed on this website are registered and unregistered trademarks of the website owner. Nothing contained on this website should be construed as granting any license or right to use any trademark without the prior written permission of the website owner.
Disclaimer of Liability
This site is controlled and operated by Money Point Ltd. from its offices in Ireland. Money Point Ltd. makes no representation that Materials in the site are appropriate or available for use in other locations, and access to them from territories where their contents are illegal is prohibited. Those who choose to access this site from other locations do so on their own initiative and are responsible for compliance with applicable local laws.
The website owner shall not be responsible for and disclaims all liability for any loss, liability, damage (whether direct, indirect or consequential), personal injury or expense of any nature whatsoever which may be suffered by you or any third party (including your company), as a result of or which may be attributable, directly or indirectly, to your access and use of the website, any information contained on the website, your or your company’s personal information or material and information transmitted over our system.
In particular, neither the website owner nor any third party or data or content provider shall be liable in any way to you or to any other person, firm or corporation whatsoever for any loss, liability, damage (whether direct or consequential), personal injury or expense of any nature whatsoever arising from any delays, inaccuracies, errors in, or omission of any share price information or the transmission thereof, or for any actions taken in reliance thereon or occasioned thereby or by reason of non-performance or interruption, or termination thereof.
Conflict of Terms
If there is a conflict or contradiction between the provisions of these website terms and conditions and any other relevant terms and conditions, policies or notices, the other relevant terms and conditions, policies or notices which relate specifically to a particular section or module of the website shall prevail in respect of your use of the relevant section or module of the website.
Use of this website shall in all respects be governed by the laws of Ireland and the EU regardless of the laws that might be applicable under principles of conflicts of law. We recognise and do our utmost to adhere to the various laws to which we are bound, The Sale of Goods and Supply of Services Act 1980, The Irish Ecommerce Act 2000 along with EU directives.
Shopping & Shipping
How It Works
After you place the desired items in your shopping cart, click ‘Checkout’. Your shopping cart will calculate and display the shipping costs, if any, at the bottom of the page, so you can review them before you complete your order. The delivery costs, if any, are also displayed in the confirmation e-mail we send you after you place an order. We use Pony Express for our deliveries.
Secure Online Payments
For online purchases, we use Stripe, which is the fastest and most secure way to make payments online. Stripe secures your information using sophisticated encryption to process every transaction. For more information on how Stripe secures your data visit; https://stripe.com/ie/privacy
We can also process card payments by telephone. In either case your credit card information is not recorded, retained or stored by Money Point Ltd.
We are a vat registered company in Ireland with IE8202100W. EU companies located outside of Ireland may purchase ex-VAT by phone once they supply their VAT number and are verified. Irish companies may claim back VAT in their next tax return.
On receipt of your payment, your order will be processed, dispatched and delivered within three business days. Orders placed on weekends and on (Irish) public holidays will be processed the next business day. Products available in our online store are currently only available for delivery within Ireland (32 counties). If you are resident outside of Ireland or you wish to place an order for a product not currently available in our online store, please contact us at firstname.lastname@example.org or on 00353 1 8900466.
As soon as your order has been processed, our delivery partner, Pony Express, will send you a confirmation e-mail, which will include a unique parcel tracking number. To trace your parcel in real time, visit http://www.parcelvision.net/pony
Pony Express delivers Monday to Friday (excl. public holidays) between 8 am and 6 pm. Should you have any queries on your delivery, please call the phone number provided in your tracking email.
Information on individual product weights can be found in the product listings on this website. Please note that the weights listed against individual products on this website are approximate and do not include packing materials.
All Money Point products come with a 1-year warranty unless otherwise stated. If the product becomes unfit for purpose within these 12 months we are happy to repair or replace the item. In this case the return costs are shared, i.e. you pay for the item to be shipped back to us and we pay for it to be shipped back to you. Beyond this 12 month period, repair and shipment costs are paid by the customer. This does not affect your statutory rights.
Incorrect or Missing Orders
If there are any issues with your order, please email us at email@example.com with the following information:
- Order number, date, product description & quantity
- Description of issue
- Digital photos of shipment, where possible
We will contact you within 2 business days to resolve.
Money Point Returns Policy for Online Orders
Cooling Off Period & Refunds
We offer a 14-day cooling off period on all items; beginning on the date you receive your order. During this time, you may return an item purchased from our online store for a full refund, without stating a reason. Please note that the cooling off period applies to private individuals only and not to businesses.
Certain limitations apply. Please familiarise yourself with these requirements prior to ordering:
- The item must be unused.
- There must be no visible damage or signs of use.
- The product and all accessories, manuals and packaging must be returned in their original state.
We may reduce or decline your refund if the item has been used or damaged or is incomplete.
In practical terms, this means you may inspect an item to determine its suitability, but you may not use it; any action that renders the item “used” voids your right to the 14-day money-back guarantee.
We may refund a reduced amount if:
- the product has been damaged on its journey back to us
- any components (manuals, cables, adapters, and so on) are not returned
If a product has been tailored to meet a specific requirement and you are not satisfied with the final product, a refund will not be offered. We will however, actively seek to resolve any issues you may have, within reason and according to the original specification.
Upon receipt of your returned item, we will process your refund, including the delivery charge. Please note that should a more expensive delivery option have been chosen on your order, you are only entitled to be refunded the cost of our cheapest standard delivery charge.
Consumers may request a refund if we are over 30 days late in delivering an order. If a specific delivery date has been agreed outside of our usual delivery parameters, as would be the norm in the case of a customised or special order product then the 30 days will begin on the specified and agreed delivery date.
Return Shipping Costs
If you are returning an item under the 14-day cooling off period or for repair, you are responsible for paying the cost of the return shipment. The goods must be sent back to us within 14 days of informing us of the cancellation. Money Point does not accept any responsibility for returns which are lost in transit or damaged on their journey back to us. We recommend that a reliable delivery method with a tracking facility such as a courier or registered post be used for returns.
For customers based in Ireland, An Post Registered National Post rates can be viewed at; http://www.anpost.ie/AnPost/PostalRates/Registered+Post.htm
- Download a returns form
- Complete all fields.
- Email the completed form to firstname.lastname@example.org with the original order number, any relevant images and the word 'Return' in the subject line.
- Wait for an email to confirm that your return request has been accepted.
- Arrange to have the item(s) sent back to us at 19 Turvey Business Centre, Turvey, Co. Dublin K36 P624
Damaged / Faulty Items
We take all possible precautions to ensure that your item(s) reach you in perfect condition. However, if the item you purchased is damaged or faulty when you receive it, please call us on 01 8900466 as soon as possible after delivery. Our office opening hours are 9am to 5.30pm. We will endeavour to make arrangements to collect and replace the item as quickly as possible. Please note that replacements are dependent on stock levels. If a suitable replacement item is not available, a refund will be offered.
Refunds for online orders are made via Stripe and within 14 days of receipt of the returned item (subject to the limitations above).
We expect to receive the item back within 5 business days of receiving your emailed returns advice note. If your return is likely to fall outside of these parameters, please notify us by email at email@example.com , quoting your original order number.
We will take back Waste Electrical and Electronic Equipment (WEEE) when it reaches end of life. Please contact us for details.
Producer Register Number 1191WB
What is a complaint?
A complaint is any expression of dissatisfaction about any aspect of the service and products we provide and can include:
- If we do not deliver a satisfactory service or product.
- If we give you the wrong information.
- If you have a problem with a member of staff.
Money Point views complaints as an opportunity to learn and improve for the future, as well as a chance to put things right for the person or organisation that has made the complaint. We endeavour to do our utmost to resolve your complaint as efficiently and effectively as possible.
Our policy is to:
- Provide a fair complaints procedure, which is clear and easy to use for anyone wishing to make a complaint.
- Make sure all complaints are investigated fairly, promptly and in confidence.
- Learn from complaints and use them to review and improve our service.
How to make a complaint:
Complaints should be made in writing and within 30 days of the transaction. They can be posted to Money Point Ltd. 19 Turvey Business Centre, Turvey, K36 P624, Co. Dublin or emailed to firstname.lastname@example.org
What information to include;
Please include your name, contact information, order number, details of the issue and what you would like done to resolve the matter. Where possible and if applicable, please also include digital photos of your order.
Complaints will be acknowledged within 5 working days and a definitive reply will usually be sent to you within 10 working days. If there is a delay in responding we will keep you informed of our progress.
If you are unhappy with the outcome, you may request a review by a more senior person at Money Point Ltd. Response time for reviews are normally 10 business days. If a review is not possible, because for example, an investigation has not been fully completed, a progress report will be sent with an indication of when a full reply will be given.
If the final outcome is still not satisfactory, Irish residents can complain to the Competition and Consumer Protection Commission and EU residents can complain to the European Consumer Centre Ireland.
Money Point Ltd.
Unit 19 Turvey Business Centre
Company Registered in Ireland No: 202100
T. 01 8900466